Terms & Conditions

This website is (Website) operated by Zawawi Trading Co. LLC (“Mercedes-Benz Oman”). Access to this Website is subject to the terms and conditions of use outlined below.

Zawawi Trading Company LLC is the Authorized General Distributor of Mercedes-Benz in Oman (the “Authorized Territory”). This website only accepts and processes Orders within the Authorized Territory. If you choose another country for the product or vehicle registration or physical use which is beyond the Authorized Territory, you are advised to purchase the relevant vehicle or products from an authorized dealer who is authorized to deal, sell and market the vehicles or products in the final place of registration or location of use.


Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your use of the Website and Website services. We may change these Website Terms from time to time without a prior notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates.

When you place an Order through the Website, you are deemed to have consented to the latest version of the Website Terms then posted on the Website. If a change in law leads to change the Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply.

If you do not agree to be bound by the Website Terms, you are requested not use the Website.


We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted payment types; (ii) agree to these Terms; and (ii) enter into binding Orders with us.

The Website is for your personal use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.


Please refer to our Privacy & Cookie Policy for details on how we deal with your data.


When you place an Order using the Website, then subject to your rights to cancel or return the listed vehicle and or products, you commit to buy the item described in that Order, at the price indicated including taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold at our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and/or stock availability. Items ordered by you are only reserved until your Order has been finalized in accordance with these Terms.

The Website may contain or provide information regarding the availability of products and vehicles. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that a vehicle stated to be available will be available right away, as inventory can change significantly throughout the day.

In rare cases, a vehicle may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive notification from our team on the availability of that vehicle. No party other than us has the authority to confirm acceptance of the Order.

A minimum deposit of 500 OMR is required for any vehicle reservation valid for 7 days to proceed with arranging bank finance or full payment by you within the 7 days period. Any extension of the reservation will be at the discretion of Zawawi Trading Co. L.L.C.

Once you have placed your Order and received a confirmation by us, you are required to submit the required documents within 7 working days from placing the Order and confirm details of the vehicle reserved on the Website. A list of the required documents will be sent to you by email.

Once your vehicle is ready for collection, we will invite you to come collect your vehicle, and finalize the sale with one of our sales advisors at a location to be agreed between us. We will try our best to accommodate your choice for the location of the appointment; however, the location and date of your appointment will depend on the availability of the vehicle you purchased in our inventory. Please note that it can take between three and five days between the date on which the Order is placed and the date of your appointment to collect the vehicle.

Any description given or applied to the vehicle is given by way of identification especially for exterior and interior colours and textures of the materials used. For the avoidance of doubt, you hereby affirm that you do not in any way rely only on any description but will clarify the same with the sales advisor when entering into the purchase.

The sale will only be final after you have signed all the required documents for the transfer and registration of the vehicle to your name. Our sales consultants will be assisting you with this during your collection appointment.


Prices on the Website are displayed in OMR and include taxes and may be subject to additional duties, fees and charges.

Where you purchase using a payment card denominated in a different currency to OMR, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

All vehicle or products displayed on the Website, constitute an "invitation to offer". You agree to pay the full amount payable for the vehicle or products as indicated during the Order process, including any charges incurred with that Order.

Although we make every effort to ensure prices displayed on our Website and in our communications are accurate, errors may occur and subject to change.

If an error occurs after you have placed your Order whether it was processed or not, we have the right at our sole discretion to refuse or cancel any Orders placed for that vehicle.


We currently accept the following payment types for deposits paid on our Website: Visa, Mastercard and debit cards – cards should be issued in Oman. Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use or utilize the relevant payment type.


Discount schemes are currently not available for Orders placed through the Website and we would ask you to contact our Zawawi Trading Co. L.L.C Sales Team directly.


Title and risk to the vehicle(s) in your Order will pass to you upon execution of purchase agreement and all the documents required for the transfer and registration of the vehicle(s) to your name.

Unless otherwise agreed in writing, collection of the vehicle shall take place at the Zawawi Trading Co. L.L.C facility location and on the date specified by your sales consultant.

If we are unable to deliver the vehicle due to delays caused by you beyond 3 working days, then we reserve the right to cancel the vehicle transaction or place the vehicle in storage until such times as delivery may be affected and you will be liable for any expense associated with such storage equal to 100 OMR per month until such time the delivery takes place.

During the vehicle preparation process, it may come to notice that during the transit, some minor imperfections may need to be polished or restored to the original condition without any impact on the quality, warranty or detriment to the vehicle. The vehicle(s) or products are sold and delivered subject to Zawawi Trading Co. L.L.C. conditions of sale.


You may contact us at any time prior to your Order being confirmed by us to change it. If you do so, we will do our best to change it, subject to stock availability and any applicable price adjustment.

We will only refund an Order if on physical inspection of the vehicle or product, it appears that the reserved vehicle or product is not as per the selected requirement at the time of Order. The Refund will be processed within 30 days from the date of Order cancelation. Refunds will be made to the original mode of payment.


By placing an Order through our Website, you acknowledge and agree that full liability for the products or vehicles rests with the manufacturer and that we carry no product liability for those items.


Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Zawawi Trading Co. L.L.C reserves the right to monitor submissions to the site and to edit or reject any submissions.

All names, images, logos identifying Zawawi Trading Co. L.L.C., Mercedes-Benz, Mercedes-AMG or Mercedes-Maybach are proprietary marks of Zawawi Trading Co. or its brand partners. All third-party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Zawawi Trading Co. L.L.C. does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.


In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete, but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.


By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please contact us here.

We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.


In an attempt to provide increased value to our users, we may provide links to other Websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


We shall not be liable for any delay or failure in performing any of the obligations if such a delay, errors or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, pandemics, strikes, accidents, war, fire. In a force majeure event, Zawawi Trading Co. L.L.C shall be entitled to a reasonable extension of time to meet its obligations. If the delay persists for such time as we consider unreasonable, it may, without liability on our part, cancel the Order.


Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular purpose, non-infringement or other violation of third party rights revisions.

Your use of the Website is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Website at any time.

Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.

If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.


Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

Nothing in these Website Terms is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.


You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.


You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase or booking by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.


Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.


We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the shareholders of Zawawi Trading Co. L.L.C.


Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.


If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.


These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.


These Website Terms are governed by the laws of the Oman and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Oman. Zawawi Trading Co. L.L.C reserves the right to change any of these Terms and Conditions at any time by posting changes online.