About Us

Zawawi Trading Company LLC is the exclusive general distributor for the entire range of Mercedes-Benz Cars and Commercial Vehicles in the Sultanate of Oman.

ZTC currently operate Mercedes-Benz showrooms in Muscat, Sohar and Salalah as well as Commercial Vehicle after-sales facilities in Sohar and Haima providing prompt and expert services to Mercedes-Benz owners.

At ZTC, we strive in providing the best in sales, service and quality parts without compromise.Our values represent a core belief that all team members maintain our pursuit towards excellence.

We appreciate and value our customers who’s concern is at the centre of all our operations.

Awards:

Leading the industry through it’s commitment to superior customer service, ZTC has received the following awards, presented by Mercedes-Benz Cars Middle East:

  • Best Target Achievement – 2015
  • General Distributor of the Year – SUV Sales 2015
  • Best Sales Performance – 2015
  • Best Social Media Activation – 2015
  • Best Customer Satisfaction Growth – 2016
  • Best Growth in AMG Sales – 2017
  • Best Mercedes-Benz recall completion rate – 2017 & 2018
  • Best Customer Experience – 2018
  • Best Mercedes-Benz Customer Experience Activation 2018: “She’s Mercedes” event
  • Distributor Retail Standards (DRS) Fulfillment 2018 for Mercedes-Benz
  • Best Mercedes-Benz Accessories and Collection Market 2018
  • Best Customer Retention – 2019
  • Best People Development Award - 2020
  • Best Customer Retention Award - 2020
Continuing to set industry benchmarks, Mercedes-Benz has won the ‘Oman’s Most Trusted Brand’ Award in the Luxury Car category in 2017, 2018 and 2019.

ZTC has achieved second place in the annual Overseas GD Award 2019 (combined Sales & Customer Services). This accolade is organized and presented by Daimler headquarters in Stuttgart and compares all the major Mercedes-Benz overseas distributors across the world. This prestigious award has been achieved by all areas of our passenger car business in sales, service and parts across a number of performance criteria.